Privacy Policy

Your privacy matters to us. We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.

Information We Collect

When you engage with arivenstoluma's creative writing platform, we collect various types of information to provide you with the best possible learning experience. This collection happens through multiple channels and serves different purposes within our educational framework.

Personal Information

We collect personal details you provide directly, including your name, email address, phone number, and mailing address when you register for our writing programs or contact us for information.

Account registration details including username, email, and profile information
Payment information for course enrollment (processed securely through third-party providers)
Communication records from emails, phone calls, and support interactions
Educational progress data including course completions and assessment results
Technical information such as IP address, browser type, and device characteristics
Usage analytics covering page views, session duration, and feature engagement

We also collect information automatically through cookies and similar tracking technologies. This includes your browsing patterns on our website, the pages you visit most frequently, and how you interact with our educational content. This data helps us understand which writing resources are most valuable to our students and how we can improve the overall learning experience.

For students enrolled in our fiction writing programs, we collect submitted creative work samples, peer review feedback, and instructor comments. This educational content remains your intellectual property, but we process it to provide personalized feedback and track your creative development throughout the program.

How We Use Your Information

Your information serves multiple purposes within our educational ecosystem. Primarily, we use personal data to deliver high-quality creative writing education tailored to your individual learning style and goals. This involves analyzing your progress patterns, identifying areas where you might benefit from additional support, and customizing content recommendations.

We process your contact information to send course updates, program announcements, and educational newsletters. You'll receive enrollment confirmations, schedule changes for live sessions, and important program deadlines. We also use this information to reach out with personalized learning recommendations based on your interests in specific fiction genres or writing techniques.

Providing access to course materials, webinars, and interactive writing workshops
Processing payments and managing your enrollment status across multiple programs
Delivering customer support and responding to your questions about courses
Sending educational content, program updates, and relevant writing resources
Analyzing platform usage to improve course design and user experience
Maintaining security and preventing unauthorized access to educational materials
Complying with legal requirements and protecting our legitimate business interests

Your creative writing submissions are used exclusively for educational purposes. Our instructors review your work to provide constructive feedback, track your creative development, and identify themes in your writing that might benefit from focused attention. We may also use anonymous, aggregated data from student submissions to improve our curriculum and develop new course materials.

Information Sharing and Disclosure

arivenstoluma operates with a strict commitment to protecting your privacy. We don't sell your personal information to third parties, nor do we share it for marketing purposes outside our educational mission. However, certain sharing is necessary to deliver our services effectively and maintain our platform's security and functionality.

We work with trusted service providers who help us operate our platform and deliver educational content. These include payment processors for secure transaction handling, cloud storage providers for course materials, email service providers for program communications, and analytics platforms for understanding user engagement. All these partners are bound by strict contractual agreements to protect your data and use it only for specified purposes.

Service Providers We Work With

Payment processing companies for secure financial transactions
Cloud hosting services for platform infrastructure and data storage
Email marketing platforms for educational newsletters and course updates
Analytics services for understanding platform usage and improving user experience
Customer support tools for managing student inquiries and technical assistance

In certain circumstances, we may disclose your information without your explicit consent. This includes situations where disclosure is required by law, such as responding to court orders or government investigations. We might also share information to protect our rights, property, or safety, or that of our users, particularly in cases involving suspected fraud or security breaches.

If arivenstoluma undergoes a business transition, such as a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. In such cases, you'll be notified via email and through a prominent notice on our website about any changes in ownership or control of your personal information.

Your Rights and Choices

As an Australian-based educational platform, arivenstoluma complies with the Privacy Act 1988 and the Australian Privacy Principles. You have specific rights regarding your personal information, and we've established clear procedures for exercising these rights. Understanding and respecting these rights is fundamental to how we operate our creative writing programs.

You have the right to access the personal information we hold about you. This includes your account details, course progress records, submitted creative work, and communication history. You can request a copy of this information by contacting our privacy team, and we'll provide it in a commonly used electronic format within 30 days of your request.

Request access to your personal information and receive a copy of data we hold
Correct inaccurate or incomplete information in your student profile
Delete your account and associated personal data (subject to legal retention requirements)
Restrict processing of your information for specific purposes
Object to processing based on legitimate interests
Receive your data in a portable format for transfer to another service
Withdraw consent for marketing communications at any time

You can update most of your personal information directly through your student portal. This includes changing your contact details, updating communication preferences, and modifying your learning goals. For more complex requests, such as data deletion or detailed access requests, you'll need to contact our privacy team directly.

How to Exercise Your Rights

To exercise any of these rights, send a detailed request to our privacy team at info@arivenstoluma.sbs. Include your full name, email address associated with your account, and specify which right you wish to exercise. We may need to verify your identity before processing your request to protect against unauthorized access to your information.

If you're not satisfied with how we handle your privacy request or have concerns about our data practices, you can file a complaint with the Office of the Australian Information Commissioner (OAIC). However, we encourage you to contact us first so we can work together to resolve any issues.

Data Security and Protection

Protecting your personal information is a top priority for arivenstoluma. We've implemented comprehensive security measures that protect your data both in transit and at rest. Our security framework follows industry best practices and is regularly updated to address emerging threats and vulnerabilities.

All data transmitted between your device and our servers is encrypted using Transport Layer Security (TLS) protocols. This means your login credentials, payment information, and creative writing submissions are protected as they travel across the internet. We use 256-bit SSL encryption, the same level of protection used by major financial institutions.

Advanced encryption for all data transmission and storage
Regular security audits and vulnerability assessments
Multi-factor authentication options for enhanced account protection
Restricted access controls limiting who can view your information
Regular backup procedures to prevent data loss
Incident response procedures for addressing potential security breaches
Employee training on data protection and privacy best practices

Our platform infrastructure is hosted on secure cloud servers with robust physical and digital security measures. These facilities feature 24/7 monitoring, biometric access controls, and redundant systems to ensure your data remains safe and accessible. We maintain multiple backup copies of your information in geographically distributed locations.

While we implement strong security measures, no system is completely immune to security risks. In the unlikely event of a data breach that could affect your personal information, we'll notify you within 72 hours and provide detailed information about what happened, what information was involved, and what steps we're taking to address the situation.

Data Retention and Deletion

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and provide you with ongoing educational services. Our retention periods vary depending on the type of information and how it's used within our platform.

Account information and course progress data are typically retained for seven years after your last program enrollment. This allows us to provide transcripts, course completion certificates, and continuing education recommendations if you return to our platform in the future. Your creative writing submissions may be retained longer if they're part of our curriculum development research, but only in anonymized form.

Retention Periods by Information Type

Account registration data: 7 years after last activity
Course progress and completion records: 10 years for certificate verification
Payment and billing information: 7 years for tax and accounting purposes
Creative writing submissions: 3 years, then anonymized for curriculum research
Communication records: 3 years after last contact
Marketing consent and preferences: Until withdrawn or account deletion
Technical logs and usage data: 2 years for security and performance analysis

When you request account deletion, we'll permanently remove your personal information from our active systems within 30 days. However, some information may be retained in backup systems for up to 90 days before final deletion. We'll also retain certain information if required by law, such as transaction records for tax purposes or if the information is subject to legal hold.

After retention periods expire, we securely delete or anonymize your information using industry-standard data destruction methods. This ensures that deleted information cannot be recovered or reconstructed, providing you with confidence that your privacy is protected even after your relationship with arivenstoluma ends.

International Data Transfers

While arivenstoluma operates primarily within Australia, some of our service providers and technology partners are located overseas. This means your personal information may be transferred to and processed in countries outside Australia. We ensure these transfers comply with Australian privacy laws and provide adequate protection for your information.

When we transfer your information internationally, we use various safeguards to protect your privacy. These include contractual protections that require overseas recipients to handle your information according to Australian privacy standards, certification schemes that demonstrate adequate privacy protections, and technical measures such as encryption during transfer and storage.

Some of our key service providers are located in the United States and European Union. These regions have been assessed as providing adequate privacy protections for Australian residents. Additionally, many of our partners have achieved privacy certifications such as ISO 27001 or SOC 2, demonstrating their commitment to data protection best practices.

Cookies and Tracking Technologies

arivenstoluma uses cookies and similar tracking technologies to enhance your learning experience and improve our platform's functionality. Cookies are small text files stored on your device that help us remember your preferences, maintain your login session, and understand how you use our educational resources.

We use several types of cookies for different purposes. Essential cookies are necessary for basic platform functionality, such as keeping you logged in and remembering your course progress. Performance cookies help us understand which features are most useful and identify areas for improvement. Marketing cookies enable us to show you relevant educational content and course recommendations.

Essential cookies for login sessions and platform functionality
Analytics cookies to understand user behavior and improve our services
Preference cookies to remember your settings and customizations
Security cookies to detect and prevent fraudulent activity
Marketing cookies for relevant course recommendations and content

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit your ability to use some platform features. We recommend keeping essential cookies enabled to ensure proper functionality while adjusting marketing and analytics cookies according to your privacy preferences.

Children's Privacy

arivenstoluma's creative writing programs are designed for adult learners aged 18 and older. We don't knowingly collect personal information from individuals under 18 without appropriate parental or guardian consent. If we discover that we've inadvertently collected information from a minor, we'll take immediate steps to delete that information from our systems.

If you're a parent or guardian who believes your child has provided personal information to arivenstoluma, please contact us immediately. We'll work with you to verify the situation and take appropriate action to protect your child's privacy, including removing any collected information if necessary.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes, we'll notify you through email and by posting a prominent notice on our website at least 30 days before the changes take effect.

Minor updates, such as clarifications or contact information changes, may be made without advance notice. However, we'll always update the "Last Modified" date at the bottom of this policy to help you identify when changes were made. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

Questions About Your Privacy?

We're here to help with any privacy-related questions or concerns.

Riverside Centre, Level 1, NE, Adelaide SA 5000, Australia

+61749588074 | info@arivenstoluma.sbs

Last updated: March 15, 2025